07/08 Nirmala
Recruiter at Freelancer

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Business Analyst - Salesforce System (5-9 yrs)

Hyderabad Job Code: 477775

Job Description :

Main areas of responsibility :

- Key functions involve identifying business requirements and delivering impact assessments:

- Documents and updates changes to workflow, policies and procedures, as directed

- Complete requirements gathering

- Works collaboratively with functional leads to document and analyze business processes end to end

- Test coordination for defects, system enhancements and small project initiatives

- Act as liaison between Business groups and Technology, building test plans and leading cross line of business testing

- End-to-end system test coordination, including performing UAT for certain requirements.

- Decompose documents to create test cases and scenarios for complex integrations including writing test documentation (test plans, expected results, status reports) and execute test cases

- Create and maintain standard templates, documentation and tools for all testing processes

- Additional responsibilities include proactively identifying and managing production issues as well as developing policy and procedure documentation

- Manage system enhancement service requests received for consideration

- Request additional or missing information on submitted service requests

- End to End ownership of enhancement request from request through implementation including post-production activities

- Solve incidents that are often complex in nature (cross-system)

- Facilitate cross-functional team meetings and conference calls

- Submit regular status updates, recommendations and escalations to management

- Build Subject Matter expertise in all aspects of the Quote to Cash process

- Acts as the main point of contact for assigned projects, as warranted

- Collaborate with management, team members and business partners

- Serves as a liaison between Operations and Technology to assist or gather business requirements needed for system modifications, enhancement and implementation.

Qualifications :

- Must have previous Salesforce.com system experience and/or Zuora experience

- Knowledge of Sales and Order to Cash Processes, in particular, a knowledge of subscriptions/renewals and Billing

- Bachelors Degree in Finance, Accounting, Computer Science, Business, or equivalent professional experience in the field of business analysis

- Minimum 3-4 years of analysis experience

- Previous experience in large, global corporation desired.

- Demonstrable experience in Lead to Cash

 - Demonstrated ability to work in a team environment with changing priorities and time pressures

- Good analytical, communication, organizational and interpersonal skills

- Highly motivated with the ability to drive results and work independently

- Excellent organization, collaboration and planning skills

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