19/09 Nithyanandam
Recruiter at Techstar Software Development India Pvt. Ltd.

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Business Analyst - IVR (3-7 yrs)

Chennai Job Code: 495001

TechStar Group is a global IT services firm headquartered in Dallas, TX with core competence in providing IT outsourcing services, niche product development and Business Process improvements.

Since its inception in May 2002, TechStar has adopted a strategy to lead the way in leveraging new technologies to enable our clients to achieve their organizational and strategic objectives.

- 500 Cr. Revenue of the company

- 4 Locations in US, 3 Locations in India

- 1000 +/- combined resources worldwide

.Business Analyst with IVR

Exp: 3 - 6 yrs

Work Location: Chennai

Mode of position: Fulltime & Permanent with Techstar

Job Requirements :

As a Business analyst you need to :

- Understand the Business requirements and convert the same to IVR Technical & configuration specifications

- Create VISIO diagrams for IVR flows

- Create Business requirement document

- Support Development team in terms of creating Technical specification requirement

- Defining reporting and alerting requirements

- Communicate key insights and findings to product team

- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

- Help design, document and maintain system processes

- Creating IT project plans

Skill Requirements :

- 3+ years of Business Analyst experience

- 2+ years of Business Analyst experience in handling IVR projects

- 1+ years of experience in designing conversation IVR. E.g. Google dialog flow

- Experience in designing IVR-Chatbot integration flows

- Handle multiple systems to deliver business objectives

- Strong written and verbal communication skills including technical writing skills

- Stakeholder management (all levels)

- Excellent data analysis skills

- Project management experience

Preferred Experience :

- Proficient in creating and executing database queries

- Excel skills

- Awareness on Call center technology.

Who can join Immediate - 15 days is preferred.

Please call me on 9121275762.

Women-friendly workplace:

Maternity and Paternity Benefits

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