21/04 Ashwin Esackiappan
Manager at Confidential

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Business Analyst & Customer Success Manager (4-12 yrs)

Bangalore/Mumbai Job Code: 435671

Role : Business Analyst

Experience Level : Minimum 3 Years to 12 Years

Location : Bangalore

Certificates : PMP or BA certifications are good to have

Job Responsibilities :

- Interact with client and Management regarding application features and functionality

- Create a requirements document, functional specifications, test plan and test cases.

- Work collaboratively with Business SMEs to identify, verify and document functional and technical requirements using requirements management methodology

- Break the requirements and collect in-depth requirements

- Translate the functional requirements from the customer into the design.

- Refine and validate requirements/documentation on a timely basis

- Practice and help enforce best practices for software development within the team.

- Prepare test scenarios and undertake the functional validation of a solution before delivery to the customer

- Understand business problems and opportunities in the context of the requirements and use critical thinking to recommend solutions that enable the organization to achieve its goals.

- Work with Developers, Architects, Development Managers, Business Stakeholders to plan timelines and ensure timely delivery of a high-quality overall solution that meets business requirements.

Job Requirements :

- Overall 3+ years in software applications development or Strong knowledge of SDLC and business processes

- Should have worked as a functional consultant in one of the top ERP solutions (Oracle, SAP, Zoho, Freshworks, Leadsquared), preferably in the Manufacturing and SCM domains.

- Experience with customer interaction, requirements gathering and software development lifecycle is a must.

- Familiarity with the business processes of at least one of the verticals like Automotive, Refinery, Manufacturing or Banking is a plus.

- Proven experience of managing and delivering medium to large sized ERP/CRM/Banking projects

- Proven experience in a variety of business analysis tools and techniques. Hands-on approach essential.

- Possibly the ability to travel both domestically and internationally

- Be highly motivated, have the ability to think outside of the box and should not be afraid to challenge where necessary

- Be able to work with people at all levels within the organization and with people from different cultures

- Experience with wireframing and flowcharting is an added advantage

- Experience with UI/UX thinking is an added advantage

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