29/04 Supriya
TA at BT

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British Telecom - Consultant/Senior Professional - S&IT - Genesys Technologies (4-12 yrs)

Bangalore Job Code: 438278

Location: Bangalore, India

Job Responsibilities :

- This role would be the primary technical interface to the internal and external teams and customer for reviewing and supporting all the major solution designs associated with Genesys platform

- The person should assist with analysis of technical problems and identifies and prioritizes resolutions based on business needs.

- This role should be able to mentor and provide knowledge transfers to other team members with latest product transformations and platform updates

- Responsible for solutioning complex designs of all major Genesys platform technologies involving requirements of in-bound and out-bound contact center and IP telephony

- Should get involved into team augmentation activities which involves hiring right talent on board, training the existing talent.

- Support TDM's for project related activities to the design, configuration, management of telecom equipment and systems for in-bound and out-bound Contact Center, telephony technology

- Should help the Quality team in achieving better RFT's.

- The person may also require to work as an Individual contributor.

- Shall be responsible for designing, configuring and testing the Genesys solutions based on the work package requirements

- This position provides technical expertise and design support to all business sponsored contact projects and is responsible for all on-going solution design oriented installation and configuration of hardware and software components, servers and network infrastructure around Genesys solution based customer environment.

Requirements :

- A deep understanding of Genesys technologies, principles and methods within the discipline area of focus

- A broad functional understanding of various areas of technology outside of their subject matter focus area.

- The lead designer should have working knowledge of Platforms/Operating Systems, Networking/Communications and Testing principles.

- The lead designer must demonstrate a strong ability for problem solving.

- The lead designer must have strong documentation skills, ability to articulate solutions and ideas in a clear and concise manner, and adequate presentation skills

- The lead designer should act as the primary technical escalation interface in case of any high priority cases during the process of implementation

TECHNICAL SKILLS Desired (Any) :

- Domain Skills: CTI Genesys voice (Inbound/Outbound), Multimedia, Reporting

- CTI Technologies: CIM, SIP, Routing GVP, ORS, e-Services, WDE/IWS, GMS, InfoMart, Pulse v9, Outbound, Routing via IRD, Composer

- Genesys Version: 8.5.x or 9

- Others: Tomcat, Oracle 12g, JavaScript

- Knowledge on 3rd party apps like Anana, Verint, SBC, SDK, NICE would be added advantage

Certification :

- If certified in any of the above Genesys skills will be a plus point

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