14/03 Mona
Associate Consultant at Career Net Consulting pvt ltd

Views:352 Applications:15 Rec. Actions:Recruiter Actions:3

Application System Analyst - .Net/C# (2-4 yrs)

Bangalore Job Code: 422204

Experience : 2 years- experience in Information Technology

Eduction : Bachelor's degree

Required skills :

- Advanced knowledge in relational databases and SQL programming tools and techniques (SSIS, SSRS, etc)

- Some knowledge in common programming languages and web development (for example: .NET, VB, C#, etc)

- Technical knowledge in systems architecture and interfaces

- Strong conceptual, analytical and problem-solving abilities

- Knowledge in Microsoft Office Online tools (mainly SharePoint and Excel), Active Directory, SCCM, Operating Systems (Desktops and Servers).

Roles and responsibilities :

- Managing work through our ticketing system, ensuring customers receive high-quality services with prompt response, owning all incidents and requests from receipt to closure.

- Performing a variety of 1st and 2nd level troubleshooting to understand and resolve the issue.

- Participating in an on-call support rotation which provides technical support twenty-four hours a day for critical issues.

- Proactively identifying areas of risk and improvement opportunities to prevent issues or optimize support experience.

- Coordinating with IT and Business partners to perform routine maintenance such as patches, upgrades, changes realeases, etc, with reduced impact to the business.

- Using and advancing Agile Methologies and best practices.

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