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Application Support Engineering Manager (10-16 yrs)
Our MNC are the leaders in e-reading, e-commerce, cloud computing and artificial intelligence etc
They are looking for Application Support Engineering Manager to be based at Chennai with the following :
- Total 10 to 16 years of experience with 5 - 7 years of experience in leading Application Support Engineering teams
- Must have 2+ years of experience in managing people. Experience in hiring, building, and supervising high performance team
- Must have experience in regular interactions with various internal business-owners (like customer support, engineering teams), external publishers/conversion houses, to help understand requirements & business priorities, define engagement model and drive improvements.
- Must have experience in developing Support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
- Must have hands-on experience in scripting languages like Perl, Pyhton or Shell
- Must have experience with full development life cycle
- Must have experience in Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.
- Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
- Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics)
- Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
- Budget: Open to right candidate
- Bachelor's degree in Computer Science Engineering or related technical discipline