13/08 Yasir Arafat
HR Manager at Recruitment Firm

Views:1796 Applications:139 Rec. Actions:Recruiter Actions:137

Application Support Engineer - Java/SQL (0-2 yrs)

Noida Job Code: 480168

Job Description / Responsibilities :

- Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Wish, Amazon, Groupon Goods, etc

- Work with our customers to understand their problems, frustrations and roadblocks.

- Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.

- Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.

- There will be opportunity to work with a first class startup, learn business model and support development activities in future.

Key Skills :

- APIs

- Jquery

- Javascript

- AngularJS

- Java

- SQL

Location of Job : Noida

Salary: up to 30k

Desired profile of the candidate :

- Excellent in Communication (English - both written and verbal)

- Basic Knowledge on Application Support/ Ticketing system

- Must be aware of 24/7 work environment

- Both sides cabs and meal will be provided

Basic / UG Qualification : B.Tech/BE - IT/Computer Science, BCAs

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