Founder at Artha Infotech
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Application Support Engineer (0-3 yrs)
Application Support Engineer (Japanese/German language)
About Company :
It is a leading technology solution provider specialized in Application Lifecycle Management, DevOps, Systems Engineering, Testing, Development, IoT and more. Over the last 17 years, It has been working along with its partners enabling customers develop and deliver software faster and more efficiently. We offer a wide range of Technology Solutions and Services - from product consulting to implementation and system integration to managed services across the industries and their business needs.
Location : Bangalore
Function : Technology - IT & Systems
Vacancy : 1
Job Description :
- Performing Service Operations in general, for 24 X 5 support environment.
- Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.
- Work in 24X5 Service Operation environment on basis of Monthly/Quarterly rotation of shift.
- Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).
- Send/Receive Hotline/Email/Tickets communication/interaction with end users.
- Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.
Working Days : 5 Days a Week
Job Nature : Full Time