07/05 American Express
Recruitment Team at American Express

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American Express - Product Analyst - Risk Capabilities - Centre Of Excellence (1-2 yrs)

Gurgaon/Gurugram Job Code: 441011

Why American Express?


- There's a difference between having a job and making a difference.


- American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


- We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.


- And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people.


- The powerful backing of American Express.


Don't make a difference without it.


Don't live life without it.


Function Description :


- Global Risk Banking and Compliance (GRBC) work to enhance the efficiency and effectiveness of control and compliance at American Express in order to successfully identify, monitor and manage risks.


- Risk Analytics & Capabilities is a part of GRBC that acts as the - Second Line of Defense- in the AXP Risk Management. It provides an independent view of risks faced by AXP.


- The team is going to be responsible for activities pertaining to Enterprise Risk Management (ERM) and also on creating the smart monitoring platform which is a real time automated risk monitoring platform.


Purpose of the Role :


- We are seeking an experienced Product Manager to be a part of this important evolution of the next-generation Risk Management and analytics products. These products aim to automate risk monitoring (across all risk types) and testing for Amex across processes, products, business units and risk types leveraging recent advances in data science and technology


- As Product Owner, you will apply your expertise and data to understand business needs to help develop and build KPIs, KRIs and KCIs to monitor risk across functions and processes in Amex. You will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions.


- You will prioritize your backlog, gather and define user requirements, and interface with business partners in order to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders.


- You have an understanding of agile development processes and lean startup methods. You are someone with a good mix of product and tech skill, a deep appreciation for user-centered design and development, and a fascination for technology innovation.


- You have an aptitude for risk management techniques and affinity for data and analytics. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.


Responsibilities :


- Develop and drive product roadmap and define timelines for future features and capabilities


- Understand and apply new trends and competitive best practices into product roadmap and requirements


- Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on

investment, and job size


- Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution


- Identify use cases, define business processes, and craft end-to-end user flows.


- Breakdown complex business requirements into actionable product features and technology user stories


- Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set


- Conduct competitive assessments and develop product recommendations based on analysis


- Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans


- Support development of appropriate tracking and reporting to determine product performance


Critical Factors to Success :


Business Outcomes :


- Independent manage critical deliverables and timelines for user stories


- Enhance feature set of smart monitoring platform


- Apply innovative thinking to come up with new products and processes


Leadership Outcomes :


- Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers,

partners, colleagues & shareholders.


- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings


- Demonstrate learning agility, make decisions quickly and with the highest level of integrity


- Lead with a digital mindset and deliver the world's best customer experiences every day


Qualifications :


Past Experience : 1 - 2 years of experience into product ownership in an agile environment.


Qualifications :


Academic Background : Master's/Bachelor's degree in Computer Science, Computer Engineering, Information Systems Technology or related field


Technical Skills/Capabilities :


- Good to have - Rally/JIRA/Confluence experience


- Good to have - Agile/Scrum methodology experience


- Excellent time management skills with ability to manage multiple projects


- Good balance of technical knowledge and business acumen with a proven track record of driving digital innovation

and business metrics with a customer-first mindset


- Experience working with software developers and engineers, with a strong ability to translate product requirements

succinctly and ensure technology deliverables are built with high quality. Digital product development experience preferred.


- Experience in risk management disciplines


- Respect for user experience, design, and technical systems and architecture. You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are actually important.


- Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation


- Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives


- Strong organizational and project management skills with ability to multi-task and manage multiple work-streams


- Ability to analyze issues and business use cases, document analysis, and execute plans to action


- Ability to work under pressure and adapt quickly in an environment with evolving business demands


- Agile certification is preferred


Behavioral Skills/Capabilities :


Enterprise Leadership Behaviors :


- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective


- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential


- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage


Functional Skills/Capabilities :


- Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation


- Strong organizational and project management skills with ability to multi-task and manage multiple work-streams


- Ability to analyze issues and business use cases, document analysis, and execute plans to action


- Excellent problem solving and analytical skills with comfort with data-driven decision making


- Agile certification is preferred


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