11/05 American Express
Recruitment Team at American Express

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American Express - Operations Engineer - IT Support (2-5 yrs)

Bangalore Job Code: 442814

Job Description :

Position - Operations Engineer

In this role you will be responsible for the Enterprise Command Center- s performance on event management, troubleshooting on technical bridges, process implementation and all Operational Improvements. Must have a metrics-driven operational mindset, be passionate about details, make data-driven decisions and represent the ECC amidst high pressure situations in a professional manner.

Travel/Location :Bangalore, India

Typical Activities :

- Remediate Level 1 technology issues directly through execution of standard operating procedures

- Participate and assist with service restoration and proactive bridge calls

- Support Mission Control efforts of major product launches and critical changes through monitoring and customized presentation layer

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications (minimum of 5) :

- 2+ years IT working experience in the areas of Application Performance Management and/or application monitoring

- 2+ years in network administration, system administration, or performance engineering / testing

- 1+ years of solid enterprise level .NET or Java development/support/operations

- 1+ years of experience in web programming (JQuery, AJAX and other JavaScript frameworks)

- 2yr Degree in Computer Science, Computer Engineering or Information Technology

- Experience with application technologies (J2EE, .NET, Citrix, Microservices)

- Experience with database technologies (Oracle, DB2, MS SQL)

- Good understanding of distributed applications

- Good understanding of web and enterprise applications

- Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements

- Excellent organizational/time management skills

- Must have strong interpersonal communication skills and a passion to learn new technology

- Must have solid presentation and writing skills as well as experience with creating professional reports and 


- Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

Desired Experience (optional) :

- Experience in triaging through monitoring tools

- Working on an operations team or NOC

- Working in an agile/dev/ops environment

- General understanding of ITIL methodology

- Understanding of Network Protocols

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