11/05 American Express
Recruitment Team at American Express

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American Express - Operations Engineer - IT Support (2-5 yrs)

Bangalore Job Code: 442814

Job Description :


Position - Operations Engineer

In this role you will be responsible for the Enterprise Command Center- s performance on event management, troubleshooting on technical bridges, process implementation and all Operational Improvements. Must have a metrics-driven operational mindset, be passionate about details, make data-driven decisions and represent the ECC amidst high pressure situations in a professional manner.

Travel/Location :Bangalore, India

Typical Activities :


- Remediate Level 1 technology issues directly through execution of standard operating procedures

- Participate and assist with service restoration and proactive bridge calls


- Support Mission Control efforts of major product launches and critical changes through monitoring and customized presentation layer


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications (minimum of 5) :


- 2+ years IT working experience in the areas of Application Performance Management and/or application monitoring


- 2+ years in network administration, system administration, or performance engineering / testing


- 1+ years of solid enterprise level .NET or Java development/support/operations


- 1+ years of experience in web programming (JQuery, AJAX and other JavaScript frameworks)


- 2yr Degree in Computer Science, Computer Engineering or Information Technology


- Experience with application technologies (J2EE, .NET, Citrix, Microservices)


- Experience with database technologies (Oracle, DB2, MS SQL)


- Good understanding of distributed applications


- Good understanding of web and enterprise applications


- Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements


- Excellent organizational/time management skills


- Must have strong interpersonal communication skills and a passion to learn new technology


- Must have solid presentation and writing skills as well as experience with creating professional reports and 

deliverables


- Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results


Desired Experience (optional) :

- Experience in triaging through monitoring tools


- Working on an operations team or NOC


- Working in an agile/dev/ops environment


- General understanding of ITIL methodology


- Understanding of Network Protocols


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