15/03 American Express
Recruitment Team at American Express

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American Express - Business Analyst (3-5 yrs)

Gurgaon/Gurugram Job Code: 422723

Travel & Lifestyle Services Analytics team in GOA has grown significantly in the last few years. It provides significant analytical and reporting support to T&LS stakeholders in US and 22 international markets.

- The successful candidate will be responsible for creating and delivering best in class analytics and reporting solutions to ensure the success of Travel and Lifestyle.

- This position is responsible for coordinating upgrades, modifications, enhancements and projects related to the LMS and for generating Reporting & Analysis to support L&D in TLS markets.

- The candidate will develop and communicate metric reports, analyze process gaps, provide recommendations to the leadership team for implementation.

Role Responsibilities :

- Generate weekly & monthly reports using Advanced Excel for New Hires & tenured colleagues

- Graphing the performance or results of employees to enable managers to see who's doing well and who needs training or performance support.

- Manage forecasting, scheduling, including all resource and requests in collaboration with the Training Manager(s) globally.

- Provide various reporting and communications to the L&D Delivery Team(s).

- Closely adhere to the Reporting & Analytics schedule to ensure monthly performance reports are processed on a timely manner.

- Implement process improvements to gain efficiency and increase effectiveness.

- Drive & share insights with stakeholders/L&D Delivery Leaders on success of training programs, New Hire pr

Qualifications :

- The Person should hold a Graduate Degree with 3-5 years of overall experience and 2 years of related domain in Business Analysis.

- Ability to leverage technology to solve for reporting needs - Advanced Excel, VBA & PowerPoint.

- SharePoint Team Site owner or administrator experience, a plus

- Prior experience in learning management team & support will be a plus

- Strong Communication Skills, Team Player And Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision

- Self-starter with ability to execute with Minimal Direction and strong attention to Detail.

- Open to work any shift between 8:00 am to 10:00 pm windows ( Mostly fixed shifts but should be flexible to meet needs of the Business).

This role may be subject to additional background verification checks.

Schedule (Full-Time/Part-Time) : Full-time


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