08/08 Astha Mishra
Sr. Recruiter at IT By Design

Views:155 Applications:34 Rec. Actions:Recruiter Actions:10

Advanced System Administrator - VMware/Windows Server (3-9 yrs)

Noida Job Code: 478110

Basic Functions :

- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, and VMware.

- Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

- Support business continuity and disaster recovery solutions.

- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

- System documentation

- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

- Advanced Desktop Troubleshooting

- Office 365 administration

- Microsoft Exchange 2010 and higher administration

- Basic private and public cloud administration

- Server and network alert management and remediation

- Server antimal ware administration and resolution

Additional Duties and Responsibilities :

- Improve customer service, perception, and satisfaction.

- Ability to work in a team and communicate effectively.

- Escalate service or project issues that cannot be completed within agreed service levels.

- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.

- Develop in-depth knowledge of the service catalog and how it relates to customer's needs.

- Document internal processes and procedures related to duties and responsibilities.

- Responsible for entering time and expenses in ConnectWise as they occur.

- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

- Work through project tickets and phases in ConnectWise as assigned by a Project Manager.

- Enter all work as service or project tickets in ConnectWise.

- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Add a note
Something suspicious? Report this job posting.